Tremblant Sunstar offers world-class Tremblant accommodations.
As such, Tremblant Sunstar values you as our guest and recognizes that privacy is important to you. We want you to be familiar with how we collect, use, and disclose information. This Privacy Statement describes the privacy practices of the Tremblant Sunstar in connection with information that we collect through websites operated by us from which you are accessing this Privacy Statement, including Tremblantsunstar.com and other websites owned or controlled by the Tremblant Sunstar (collectively, the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”), through HTML-formatted email messages that we send to you that link to this Privacy Statement, and through your communications with us when you stay as a guest at one of our hotels or other properties (collectively, including the Websites, the Apps and our Social Media Pages, the “Online Services,” and together with offline channels, the “Services”). By providing Personal and Other Information to us, you agree to the terms and conditions of this Privacy Statement.
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. We may collect Personal Information such as:
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services (e.g., making a reservation on behalf of another guest), you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.
We and our service providers may collect Personal Information in a variety of ways, including:
We may use Personal Information in a variety of ways, including:
Your Personal Information may be used in connection with the following services:
We may also use and disclose your Personal Information as is appropriate and necessary, including but not limited to: (a) under applicable law, including laws outside your country of residence; (b) to comply with due legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce Tremblant Sunstar’s terms and conditions; (e) to protect Tremblant Sunstar’s operations or those of any of our affiliates; (f) to protect Tremblant Sunstar’s rights, privacy, safety or property, and/or that of our affiliates, you, or others; and (g) to allow Tremblant Sunstar to pursue available remedies or limit any damages we may sustain.
“Other Information” is any information that does not reveal your personal identity, or does not directly relate to a specific individual, such as:
If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the same purposes for which we use and disclose Personal Information as detailed in this Privacy Statement.
We and our third-party service providers may collect Other Information in a multitude of ways, including:
On Internet Explorer
On Google Chrome
IP Address: A User’s IP address is a number that is automatically assigned to the computer that a User is using by their Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server’s files whenever a User accesses the Online Services, along with the time of the visit and the pages that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, apps, and other services. Tremblant Sunstar uses IP addresses for calculating usage levels, diagnosing server problems, and administering the Online Services, among other things. We may also derive your approximate location from your IP address.
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information.
Additionally, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
We take the security of your data very seriously at Tremblant Sunstar. Transparency is one of our core principles, we aim to be as transparent as we can about the way we handle your security.
These measures include, but are not limited to:
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system is 100% secure 100% of the time. If you have additional questions regarding security, we are happy to answer them. Please write to email@example.com and we will respond as quickly as Possible.
If you have additional questions regarding security, we are happy to answer them. Please write to firstname.lastname@example.org and we will respond as quickly as we can.
If you no longer want to receive marketing-related emails from us, you may opt out by visiting our unsubscribe page or by following the instructions in any email you receive from us.
We will try to comply with your request as soon as we are able to do so. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, such as details about upcoming reservations, which you may not opt out of.
Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.
How you can access, change, or suppress your Personal Information:
If you would like to review, correct, update, suppress, or delete Personal Information that you have previously provided to us, you may contact us at email@example.com, or by sending us a letter at the following address:
Global Compliance, Privacy
6385 Montée Ryan, Suite B
Tremblant, QC J8E 1S5
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or any other such limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as we are able to do so.
Retention: Unless specifically requested, we ask that you not directly send us or disclose any sensitive Personal Information (e.g., social security numbers, national identification number, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase, reservation, or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed. In addition, there may be certain information from which we are unable to remove your Personal Information to review for legal, security, or other reasons.
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
By making a reservation with Tremblant Sunstar, you understand that your personal information is going to be stored in the USA.
We may change this Privacy Statement. The “LAST UPDATED” legend at the top of this page indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the Online Services. Your use of the Services following these changes means that you accept the revised Privacy Statement.
If you have any questions about this Privacy Statement, please contact us at firstname.lastname@example.org, or:
Global Compliance, Privacy
6385 Montée Ryan, Suite B
Tremblant, QC J8E 1S5
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.